The settlement period is T+3 working days from the order date. For example, if an order is placed on Monday, ShopBack will remit to you by the end of Thursday.

Both ShopBack Pay and PayLater are completely free for customers to download and use.

There are no onboarding fees to use ShopBack Pay or PayLater.

For ShopBack Pay, we charge a Merchant Discount Rate (MDR) of 2% per successful order, and merchants are also required to fund a minimum cashback of 5%.

For ShopBack PayLater, the MDR starts from 5.4% per successful order and there will be a flat Merchant Transaction Fee of $0.50 for each order and refund.

With ShopBack PayLater, customers can purchase from your store and pay only ⅓ of the price upfront, all while paying 0% in interest across all three instalments. This helps to encourage a higher conversion rate and an increase in basket size.

ShopBack strictly adheres to your refund policies. In the event that a customer requests a refund, we will direct the customer to you for further assistance. You can initiate a partial or full refund accordingly on our Merchant Portal.

ShopBack assumes the credit and fraud risk in such scenarios. You'll always be paid in full so you can focus on running your business with greater peace of mind.